At Folliclin, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not fully satisfied with your purchase, we offer a clear and fair return and refund policy as outlined below.

1. Returns
   You may return products within 14 calendar days from the date you receive your order. To qualify for a return, the item must be unused, in its original condition, and securely packaged in the original packaging. Products that show signs of use, damage, or missing components may not be eligible for a return.

2. Return Process
   To initiate a return, please contact our customer service team at info.folliclin@gmail.com within the 14-day return window. Provide your order number and reason for return. We will provide you with detailed instructions on how to send your item back to us.

3. Refunds
   After we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

4. Return Shipping Costs
   Unless the return is due to a defect, error on our part, or a damaged product, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of your item.

5. Non-Returnable Items
   Certain items may be exempt from returns due to hygiene or safety reasons. These will be clearly indicated in the product description. If you are unsure whether your item qualifies, please contact our customer service.

6. Exchanges
   We only replace items if they are defective or damaged upon arrival. If you wish to exchange an item, please contact us with details and photos of the issue, and we will guide you through the process.

7. Contact Us
   For any questions or assistance regarding returns and refunds, please reach out to our customer support team at info@folliclin.com. We are here to help and ensure your satisfaction.